Returns & Exchanges
At Shackleton, we are dedicated to providing high-performance apparel that meets your expectations. If your purchase isn't a perfect fit, we offer a 30-day window for returns and exchanges on all unworn items in original packaging.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original shipping box, ensuring all tags are attached and the return authorization form is included inside.
Ship the Items
Affix the pre-paid shipping label provided via email to your package and drop it off at any authorized courier location.
Refund Processing
Once our quality control team inspects the returned gear, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing